Processing citizens and legal entities applications is carried out in accordance with the Law of the Republic of Belarus No. 300-Z dated July 18, 2011 On Applications of Citizens and Legal Entities.
Applications shall be submitted by applicants (citizens or legal entities, individual entrepreneurs) in written or electronic form in Belarusian or Russian language, or orally.
Written requests shall be submitted by courier, by mail, during a personal reception, by making comments or suggestions in the book of comments and suggestions. Oral applications are presented during a personal reception (reception schedule).
The book of comments and suggestions can be presented upon the request of a citizen.
The right to apply is given to:
- citizens of the Republic of Belarus;
- legal entities of the Republic of Belarus, individual entrepreneurs;
- foreign citizens and stateless persons, foreign organizations representative offices, residing in the Republic of Belarus.
Requirements to applications:
- Citizens` written applications (with the exception of comments or suggestions made in the book of comments and suggestions) should contain:
- the name of BCSE and(or) address 220013, Minsk, Surganova st., 48A or position of the person who sent the request;
- surname, name, patronymic (if any) or initials of the citizen, address of his residence (place of stay);
- statement of the inquiry essence;
- personal signature of the citizen (citizens).
Written requests of legal entities shall contain:
- the name of BCSE and (or) the address 220013, Minsk, Surganova st., 48a or the position of the person to whom the request is sent;
- full name of the legal entity and its location;
- statement of the request essence;
- surname, proper name, patronymic (if any) or initials of the head or the person authorized in the prescribed manner to sign applications;
- personal signature of the manager or the person authorized to sign applications in accordance with the established procedure.
Documents confirming their authority are attached to the written applications submitted by the applicants' representatives.
The application should contain information about their previous processing results with the attachment (if any) of documents confirming this information.
The use of obscene or offensive words or expressions in applications is not allowed, handwritten applications shall be written in a clear, legible handwriting.
Applications submitted in accordance with the procedure established by law are subject to mandatory acceptance and registration. Refusal to accept applications is not allowed.
All written and electronic applications received at BCSE, including those accepted at a personal reception, are registered in accordance with the established procedure on the day of their receipt, and if applications were received on a non-working day (non–working time) - on the first working day following it.
The term for applications processing is calculated in calendar days or months from the day following the day of their registration on BCSE. If the last day of the processing term of the application falls on a non-working day, then the first working day following it shall be considered the day of expiry of the term.
Written applications shall be processed no later than fifteen days, and applications requiring additional study and verification - no later than one month, unless another period is established by legislative acts. If certain actions and additional information are required to resolve the issues set out in applications, the BCSE Chairman of the Board or authorized officials appointed in accordance with the order of the BCSE Chairman of the Board may extend the specified period, but not for more than one month with notification of the applicant within five days from the extension of the applications processing date.
Applicants have the right to withdraw their applications before essential processing by submitting a corresponding written application.
Written and electronic applications are considered processed essentially if all the issues set out in applications have been processed, appropriate measures have been taken to protect, ensure the implementation, restore the rights, freedoms and (or) legitimate interests of the applicants and written (electronic) responses have been sent to them in accordance with the legislation.
Written (electronic) applications may be left without essential consideration in cases established by law.
Written (electronic) applications containing issues whose solution is beyond BCSE competence may be sent for consideration by the decision of the Chairman of the Board or an authorized official within five working days to organizations in accordance with their competence with notification of applicants within the same period. Or such applications can be left without essential consideration with notification of the applicants within five working days in the manner prescribed by law with an explanation of which organization and in what order to address the issues set forth in applications.
Processing certain application types (repeated, collective, anonymous) is carried out in accordance with the procedure established by law.
Applicants have the right to appeal responses to applications and decisions to leave applications without essential consideration in the manner prescribed by law.